Responding to angry customers is one of the hardest parts of her job, Natasha said. Finding the right words, conveying the appropriate level of contrition — especially when the hotel isn’t at fault (read: rain complaints) — is a tedious and time-consuming process, said the director of a five-star resort, who asked that CNBC not … Read more
Nashville is seeing an unprecedented surge in luxury hotels, with renowned brands such as the Four Seasons Hotel, the W Hotel and the Grand Hyatt opening their doors in Music City. More than 90 new hotels have been constructed in Nashville since 2013, contributing more than 14,000 rooms to the city’s accommodation offerings, according to … Read more
Yearning for a good night’s sleep? Join the club. Globally, more people searched about sleep this year than ever before, according to data released by Google Trends last week. People are turning to the internet to learn about bedtime routines, sleep positions and to understand — “Why am I so tired all the time?” — … Read more
My hotel bill from a three-night trip to New York City included 21 charges. Nine were for “destination fees.” There were three daily fees of nearly $35 each — notwithstanding that my third night was supposed to be “free”— plus separate sales and occupancy taxes on each fee. And that was just for one … Read more