Air Canada ordered to pay refund to customer misled by chatbot | World News

Air Canada ordered to pay refund to customer misled by chatbot | World News

NEW DELHI: Canada’s largest airline, Air Canada, has been directed to pay compensation to a customer who was provided with inaccurate information by the airline’s chatbot.According to the Guardian, Jake Moffatt contacted Air Canada in 2022 seeking information about the documents required for a bereavement fare and the possibility of retroactive refunds. According to Moffatt’s … Read more